Privacy Notice

1. Responsible party

The responsible party for personal information processed through this website is [INSERT LEGAL ENTITY NAME], registration number [INSERT REGISTRATION NUMBER], with its registered address at [INSERT REGISTERED ADDRESS].

This notice is issued in terms of the Protection of Personal Information Act, 2013 (POPIA).

2. Personal information we collect

We collect only the information you choose to provide through website forms, together with limited technical information required to operate the site securely.

• Name, organisation and role
• Work email address and telephone number
• Country, province or project location
• Enquiry nature, project stage and the message you submit
• Optional documents you attach to an enquiry
• Server logs and security information required to operate the website

3. Purpose of processing

We process this information to understand your enquiry, route it to the appropriate Triad operating company, respond to you, prepare proposals where relevant, and maintain records of business communication.

4. Lawful basis

Processing is based on your consent when you submit a form, on the necessity of processing to conclude or perform a contract, on compliance with legal obligations, and on the legitimate interests of Triad Group in responding to business enquiries.

5. Form and newsletter consent

You provide consent by ticking the consent box before submitting a form. Newsletter subscription is a separate, optional consent and is not currently enabled. Consent may be withdrawn at any time by contacting the Information Officer.

6. Service providers and hosting

We use third-party website hosting, email and productivity providers to operate the site and manage communication. These providers process information on our instruction and are required to apply appropriate security safeguards.

7. Data retention

Enquiry information is retained only for as long as required for the purpose for which it was collected, or for the period required by applicable law, after which it is deleted or de-identified.

8. Information security

We apply reasonable technical and organisational measures to protect personal information against loss, unauthorised access, alteration or disclosure. Please do not submit confidential, sensitive or transaction information through a first-stage website enquiry.

9. Cross-border processing

Some hosting and email services may process information outside South Africa. Where this occurs, we take reasonable steps to ensure the receiving party is subject to a law, binding agreement or corporate rules providing an adequate level of protection.

10. Access, correction and deletion

You may request access to the personal information we hold about you, request correction of inaccurate information, or request deletion where retention is no longer required. Requests are submitted to the Information Officer and may require verification of identity.

11. Information Officer

Information Officer: [INSERT INFORMATION OFFICER NAME]. Email: [INSERT INFORMATION OFFICER EMAIL]. Postal address: [INSERT ADDRESS].

12. Complaints and the Information Regulator

If you are not satisfied with how your personal information has been handled, you may lodge a complaint with the Information Regulator (South Africa) at enquiries@inforegulator.org.za.

13. Cookies and analytics

This website uses only cookies that are strictly necessary for its operation. Non-essential analytics, advertising and tracking cookies are not currently enabled. If they are introduced, a consent banner will be displayed and non-essential cookies may be rejected as easily as they are accepted.

14. Updates to this notice

This notice may be updated as the group's structure, services and processing activities change. The current version is always published on this page.